Introduction to Credas

Introduction

Who are Credas?

Credas are an Identity Verification software provider. We are certified against the UK Government’s Digital Identity and Attributes Trust Framework meaning our checks have been assessed to meet the highest standards within the industry. Many companies partner with Credas to help them provide Identity Checks through our Credas App.

We have created a selection of resource materials on this website to support you through your check including:

• Step-by-step guides to help walk you through the checks
• Specific guidance on areas of our checks including Liveness selfies, NFC scans and taking an image of your ID Documents.
• Common FAQ's
• How to access support

Why have I been asked to complete this check?

Identity Checks are a required part of customer/candidate onboarding whether you’re starting a new job, opening a bank account, or purchasing a house and more.  

Identity Checks checks help protect businesses and the general public from a range of threats including fraud and identity theft. They’re especially important when conducting transactions online and the business hasn’t met the customer in person. 

Businesses also ask customers to do Identity Checks in order to comply with relevant government legislation such as AML checks when buying property or Right to Work checks for employment.

If you are not sure why you have been asked to complete a check with us, we recommend speaking to the company who issued you the check.

What does a Credas check consist of?

To begin the journey, you will be sent an email or SMS from Credas with your unique registration code and instructions to download the Credas mobile app. Our app is highly rated in both app stores and regularly appears within the Top 10 free business apps on iOS.  

Once you’ve downloaded the app you must enter your registration code and follow the onscreen instructions to complete your Identity Check. 

Depending on the check the company has requested, you may be required to take a selfie, capture your Identity Document(s) and potentially confirm your name, date of birth and address. The full process will be explained to you clearly within the app itself. We have created a selection of step-by-step guides to help you through the checks here.

Once you have completed the Identity Check, your results will be made available to the company that issued you the invitation. 

Here are a few tips to make your Identity Check go smoothly:

• Get your Identity Document ready in advance. We recommend using a passport as it is often the most trusted form of ID for an organisation 
• Move to an area with a simple background and good lighting so you can take a clear photo  
• Take a passport photo style selfie not something for social media  

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback and comments below to help us enhance your experience.