Introduction to Credas
Welcome to the Credas Support Portal for users completing a verification with us. This article aims to give you an overview of who Credas are, why you are being asked to complete a verification with us and what to expect. This Support Portal contains useful step-by-step guides & specific guidance on taking a good photograph of your Identity Document, and more. To see a full list of our guides on here, please view our Table of Contents here.
1. Who are Credas?
Credas are a leading remote Identity Verification Software provider designed to make the process of verifying identity simple, secure & efficient. Businesses use Credas for their verification needs to help meet their compliance requirements. As a user of Credas, you will have been asked to verify your Identity by one of these companies. Our process is designed to provide a user-friendly experience, ensuring that Identity checks are completed swiftly and securely, without comprising personal data. Whether you are buying a new property, starting a new job or applying to rent a property, Credas works to keep your information safe.
Digital verification streamlines Identity Verification by eliminating the need for in-person appointments, printing of documents whilst also making it more secure.
We are certified against the UK Government's Digital Identity & Attributes Trust Framework meaning our checks have been assessed to meet the highest standards within the industry. To find out more about what makes Credas secure, please view here.
We have designed this support portal to provide you guidance on completing your tasks, for a full list of the guides, please view our table of contents here.
2. Why have you been asked to complete a Credas verification?
Identity Checks are a UK Government requirement for client onboarding whether you are starting a new job, opening a bank account, selling a property and more. Identity Checks help protect businesses and the general public from a range of threats including fraud & identity theft. They are especially important when conducting transactions online.
If you are not sure why you have been asked to complete a Credas verification, we recommend speaking to the business who issued you your check for clarification.
3. What to expect for the Credas verification?
To begin your verification, you will receive either an email and/or a SMS detailing who issued the invitation, your unique registration code and a link to download the free Credas app. The Credas mobile app is highly rated in both stores, and regularly appears within the Top 10 free business apps for ios. You can also start your check via the link here - My Connect. Please note some businesses do not accept these checks being completed via the web, and therefore you will need to download our Credas App. You can find out more information here.
Once you have started your check, you will be taken through each task step-by-step, please follow the guidance provided on your screen. Here are a few tips to make your verification go smoothly:
- Get your Identity Document ready in advance;
- Ensure you are somewhere private;
- Move to an area with a simple background, such as a plain wall, and good lighting so you can take a clear photograph.
If you need additional guidance, you can view our step-by-step guides here or our guides & videos here.
We are committed to continually improving our support resources for you. We would greatly appreciate your feedback & comments below to help us enhance your experience.
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