Support

Do you need help?

If you have any queries on why you need to complete a verification with Credas or need help understanding which documents you need to capture, we recommend reaching out to the company who issued your check as each company will have different compliance requirements, and they will be best place to advise you on queries on the process.

If you are struggling on capturing your Identity Document, scanning your passport's NFC or any other aspect of your verification, please have a look at our guidance here.

If you are experiencing technical difficulties with the Credas app, please reach out to us with as much information as possible, including your unique reg-code which can be found on your email or SMS invitation, of the issue you are experiencing. You can contact us by submitting a ticket via this support portal.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback & comments below to help us enhance your experience.