Liveness Selfie Help

Guidance on how to complete your Liveness Selfie Check

As part of your Credas Identity Check, you will be asked to capture an image of yourself to confirm you are live and present when completing your check. To be able to get the best results for this liveness check, we recommend lining up your face using the following tips:

• Lining up your eyes with the horizontal grid line that appears.
• Lining up the face so the vertical grid line sits at the halfway point of your face.
• Filling the frame with your face so there is limited background.
• Treat the liveness similar to when taking a passport photograph, no strong facial expressions and no teeth showing.

If we cannot verify your liveness, you will be asked to complete an unique action such as putting your finger on your nose or your hand on your hand. Please try and match the unique action as closely as possible.

An example of a good liveness picture is as below. The man has lined himself up to the grid frames and his face fills the whole frame. His face is not blurry and there are no shadows or glares disrupting the image. 

Below are examples that can cause your liveness verification to fail:

This liveness selfie appears blurry, for best results hold the phone as still as possible and make sure the photo is as clear as possible

Whilst this liveness selfie matches with the grid lines, the face is too far away and does not fill the frame. For best results, align the face with the grid lines whilst also filling the screen

This liveness example has not lined up the face with the grid lines, and half of the face is missing. For best results, make sure the full face is in view and lined up with the grid lines.

The two liveness examples above would fail due to the lighting of the picture. For best results, make sure there are not glares or shadowns in the picture, and that the picture is not too dark

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback and comments below to help us enhance your experience.