Support

Do you need help?

If you have any queries on why you need to complete a verification with Credas or need help understanding which documents you need to capture, we recommend reaching out to the company who issued your check as each company will have different compliance requirements, and they will be best place to advise you on queries on the process.

If you are struggling on capturing your Identity Document, scanning your passport's NFC or any other aspect of your verification, please have a look at our guidance here.

If you are experiencing technical difficulties with the Credas app, please reach out to us with as much information as possible on the issue you are experiencing. Please also include your unique reg-code which can be found on your email or SMS invitation.

You can contact Credas using one of the below options:

• Email: support@credas.com
• Phone: +44 (0)29 2010 2555
• Ticket: Submit a ticket : User Support 

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback & comments below to help us enhance your experience.